Frequently Asked Questions
Everything you need to know about shopping with TBCo.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable materials across our entire product range to ensure quality without compromising the environment.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order is processed for shipping and cannot be altered.